At Pure Pet our return policy is easy!

Please try to keep the original sales receipt.

For our foods: 100% satisfaction guaranteed!  Product must retain original packaging for refund (Original bag containing bar code as well as lot and expiration.)

Everything else: Must be unused/unwashed products in their original packaging  (tags attached, unopened, labels intact, unworn, and/or not covered in pet hair), provided the item is not final sale. 

Any defective products, we’ll be happy to replace.

Please note all guaranteed items can be replaced directly through the manufactures. 

Nothing is indestructible. Please supervise your pets.

No Returns on Custom Orders, Special Orders, Engraved Tags, Raw supplemental items, or Dehydrated, Bakery Case Items, or Bulk Treats.  

All refunds will be made in the same method as the original payment.